– Sales Manager /Asst. Manager/ Supervisor (Telecommunication)

Major Responsibilities:

  • To manage a Call Center with a team of Customer Representatives.
  • To develop strategy and program to enhance efficiency Center operation.
  • To formulate system that keeps the highest quality of data, customer feedback and reports.
  • To identify training needs, develop program and deliver the best training that targets to enhance service standard.
  • To monitor real-time traffic patterns and deploy resources appropriately to meet service targets
  • To handle and resolve complaints and complex member enquiries
  • To ensure proper implementation of new services and programmes
  • To assist in disseminating programme information and conducting product briefing as necessary
  • To generate daily call performance statistics reports

Requirements:

  • Form 5 or Secondary School graduate with 3 – 5 years’ relevant  team management experience, preferably in call centers. Airline/travel industry experience including customer/member service and / or loyalty programmes will be an absolute advantage
  • Energetic, flexible and able to work under pressure
  • Excellent customer-service mindset, result orientated and with zeal to achieve success
  • High adaptability with capability to work in diverse environment
  • Good command of spoken English and Cantonese, and written English and Traditional Chinese

Benefits:

  • 5 week comprehensive and structured training
  • 5-day work week
  • 14 days’ paid annual leave
  • Monthly Performance Incentive
  • Non-Contributory Provident Fund
  • Medical Coverage
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– Sales Executive (Call Center)

 Job Responsibility :

  •  負責接聽電話、及查詢 (不需cold call)
  • 為客戶建議合適的產品,輸入訂單資料
  • 加強及建設客戶基礎以達到指定銷售目標
  • 與現有或潛在客戶建立及發展優質客戶關係

Job Requirement

  • 持中五或以上學歷
  • 以客戶為先,積極主動
  • 良好廣東話、普通話、英文,書面和電話對答
  • 良好中英文電郵溝通技巧
  • 持有相關客戶服務經驗,及問題解決技巧者佳
  • 願意輪班工作者優先

工作地點:屯門 /  荔枝

Interested parties, please contact Gladys Yuen at 3905 1810 for a confidential discussion, or send your CV in word file with current & expected salary by clicking below:

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Sales Assistant / Customer Services / Sales Associate – 顧客服務助理 / 店舖銷售顧問/銷售助理

  • 中五程度畢業
  • 最少 1年以上零售經驗 , 有高級時裝/鐘錶珠寶/ 手提電話/電訊服務經驗者優先考慮
  • 良好中英文、國語溝通技巧及銷售能力
  • 主動熱誠,親切有禮
  •  處理店鋪日常運作
  • 接待顧客的查詢、瞭解顧客的需求並完成銷售
  • 按指引協助完成貨品銷售記錄、盤點等工作

Interested parties, please send your CV in word file with current & expected salary by clicking below:

All information collected will only be used for recruitment purpose and kept strictly confidential.

position filled red

Customer Service – Call Center

Job Responsibility :

  •  負責接聽電話、及查詢 (不需cold call)
  • 為客戶建議合適的產品,輸入訂單資料
  • 加強及建設客戶基礎以達到指定銷售目標
  • 與現有或潛在客戶建立及發展優質客戶關係

Job Requirement

  • 持中五或以上學歷
  • 以客戶為先,積極主動
  • 良好廣東話、普通話、英文,書面和電話對答
  • 良好中英文電郵溝通技巧
  • 持有相關客戶服務經驗,及問題解決技巧者佳
  • 願意輪班工作者優先

Interested parties, please send your CV in word file with current & expected salary by clicking below:

All information collected will only be used for recruitment purpose and kept strictly confidential.

position filled red