Our Client, a world class Global Insurance Group is seeking industry talent to take up the Head of Direct Sales / Telemarketing for their Hong Kong office. This position will be based in Hong Kong but Greater China focus responsible to build an indurtry – leading Direct Sales team in order to support the Company’s Global goals.
Responsibilities
- Work in conjunction with the Marketing team to ensure high lead conversation
- Engage and lead the Telesales business through the implementation of and management against key metrics and deliverables.
- Ensure that all business is compliant with the Company’s risk appetite and ensure your area fully meets the obligations of Treating Customers Fairly (TCF) and we put the customer at the heart of how we conduct business
- Build and maintain the sales team through the recruitment, development and retention of high performing, motivated and engaged Sales Consultants
- Develop, manage and grow the performance of your team through regular The company’s talent hub and personal development plans.
- Set specific, challenging and measurable KPIs
- Drive exceptional performance against KPI’s fairly and consistently across your team
- Implement performance improvement plans where additional support is needed.
- Create a dynamic succession and talent plan for your area.
- Set up the annual Global People Survey (GPS) and implement an engagement plan in partnership with your HR People Partner to improve engagement levels.
- Communicate the Company’s core purpose and vision to your team
- Continually strive to improve the customer experience through improved processes, people development and technology
- Accountable for the resolution of issues (telesales related) that are identified by your team – you will be responsible for troubleshooting, removing any barriers implementing future-focused solutions.
Requirements
- Relevant transferable skills and knowledge from an alternative industry is preferable, such as Retail, Commercial, Pensions, Investment Banking and Wealth Management.
- Previous experience within a people management role in a similar function and proven ability to lead and motivate teams
- Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
- A track record of achieving and exceeding targeted business results/KPI in direct sales.
- Operational management experience, including developing and setting targets and KPIs, resource and capacity management, workforce management in direct sales.
- Advanced interpersonal, social, communication and presentation skills
- High energy level, commitment and a positive attitude to achieving results
- Experience of managing in a Financial Services regulated environment is desirable
- An ability to speak a second language is preferred
- Experience of living or working abroad is preferred
Interested parties, please send us your updated CV (word format) with current & expected package through APPLY NOW below.
All information collected will only be used for recruitment purpose and kept strictly confidential.
