Our Client is an international well known name in medical insurance, who is seeking a driven talent to take up the position as SME Retention Consultant. A successful candidate will need to be instrumental in retaining corporate memberships.


  • Liaise with existing members through phone calls and email, to address their issues and queries, with the the goal of retaining or renewing the individual’s membership
  • Work towards pre-set business and quality targets to ensure an excellent customer experience for all member interactions
  • Correctly assess the members’ needs, negotiate with them and make changes to policies where appropriate
  • Take full ownership for all member contact and recommend any appropriate options and ensure that every opportunity to fully deliver to the member is identified and taken
  • Accurately maintain and update members’ information, activities and results in all paper and computerised systems, for effective CRM
  • Comply with and take into account any regulatory requirements
  • Maintain a good working knowledge of all competitor products in order to fully participate in the ongoing development of product, workflow and processes
  • To be a champion of change and display a positive attitude at all times towards colleagues and tasks performed


  • University graduate with a minimum of 3 years of working experience with background in sales/ marketing/ quality assurance/ customer loyalty/ customer service; ideally to have some experience in the Healthcare market
  • Self-motivated and target driven, with excellent planning and organisational skills
  • Strong communication and interpersonal skills
  • Excellent listening and questioning skills to ensure all member information is identified
  • Ability to advise and influence- listens and considers information leading to the application of sound business advice
  • Ability to make decision quickly
  • Possesses good geographical knowledge and differences in time zones
  • Proven sales record and strong customer service skills

Interested individuals, please send us your updated CV (in MS word format) with current & expected package through “Click to apply” below.

All information collected will only be used for recruitment purpose and kept strictly confidential.

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