Responsibilities
- Liaise with existing members through phone calls and email, to address their issues and queries, with the the goal of retaining or renewing the individual’s membership
- Work towards pre-set business and quality targets to ensure an excellent customer experience for all member interactions
- Correctly assess the members’ needs, negotiate with them and make changes to policies where appropriate
- Take full ownership for all member contact and recommend any appropriate options and ensure that every opportunity to fully deliver to the member is identified and taken
- Accurately maintain and update members’ information, activities and results in all paper and computerised systems, for effective CRM
- Comply with and take into account any regulatory requirements
- Maintain a good working knowledge of all competitor products in order to fully participate in the ongoing development of product, workflow and processes
- To be a champion of change and display a positive attitude at all times towards colleagues and tasks performed
Requirements
- University graduate with a minimum of 3 years of working experience with background in sales/ marketing/ quality assurance/ customer loyalty/ customer service; ideally to have some experience in the Healthcare market
- Self-motivated and target driven, with excellent planning and organisational skills
- Strong communication and interpersonal skills
- Excellent listening and questioning skills to ensure all member information is identified
- Ability to advise and influence- listens and considers information leading to the application of sound business advice
- Ability to make decision quickly
- Possesses good geographical knowledge and differences in time zones
- Proven sales record and strong customer service skills
Interested individuals, please send us your updated CV (in MS word format) with current & expected package through “Click to apply” below.
All information collected will only be used for recruitment purpose and kept strictly confidential.
