Author: Gladys

Our Client is an international well known name in medical insurance, who is seeking a driven talent to take up the position as SME Retention Consultant. A successful candidate will need to be instrumental in retaining corporate memberships.

Responsibilities

• Liaise with existing members through phone calls and email, to address their issues and queries, with the the goal of retaining or renewing the individual’s membership

• Work towards pre-set business and quality targets to ensure an excellent customer experience for all member interactions

• Correctly assess the members’ needs, negotiate with them and make changes to policies where appropriate

• Take full ownership for all member contact and recommend any appropriate options and ensure that every opportunity to fully deliver to the member is identified and taken

• Accurately maintain and update members’ information, activities and results in all paper and computerised systems, for effective CRM

• Comply with and take into account any regulatory requirements

• Maintain a good working knowledge of all competitor products in order to fully participate in the ongoing development of product, workflow and processes

• To be a champion of change and display a positive attitude at all times towards colleagues and tasks performed

Requirements

• University graduate with a minimum of 3 years of working experience with background in sales/ marketing/ quality assurance/ customer loyalty/ customer service; ideally to have some experience in the Healthcare market

• Self-motivated and target driven, with excellent planning and organisational skills

• Strong communication and interpersonal skills

• Excellent listening and questioning skills to ensure all member information is identified

• Ability to advise and influence- listens and considers information leading to the application of sound business advice

• Ability to make decision quickly

• Possesses good geographical knowledge and differences in time zones

• Proven sales record and strong customer service skills

Interested individuals, please send us your updated CV (in MS word format) with current & expected package through “Click to apply” below.

All information collected will only be used for recruitment purpose and kept strictly confidential.

Our Client, a leading International Insurance Group is inviting seasoned Health Insurance Expert to head their Hong Kong and Greater China team in identifying new Intermediary relationships to support the growth of the Client’s Global business in line with Sales targets.

Responsibilities

• Ensure that the management of relationships and delivery of service are consistent across the Group
• Build and deliver on current and new business intermediary relationships
• Build strong, effective long term relationships with decision makers within each intermediary
• Deliver and manage annual operating plans and sales targets with each intermediary, maximising opportunities for business growth and profitability to  the Group Company
• Ensure that the activities of the Corporate Intermediaries adhere to the terms and conditions, and ensure that each partnership maintains its regulatory compliance in line with the Group’s expectations
• Ensure mechanisms are in place to measure the performance of the Intermediaries and the effectiveness of the business partnership
• Develop long term plans for individual Intermediaries and/or regions in line with the overall Sales Strategy
• Deliver effective tactical solutions in response to short term issues and requirements.
• Project manage and support the implementation of specific ad-hoc projects within
• Act as subject matter expert in business-wide projects related to Intermediary operations and/or growth

Requirements

• University graduate in BA, Commerce or related discipline
• Sales background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and

Wealth Management

• Demonstrated track record in growing intermediary sales
• Some exposure to relevant local legal and regulatory frameworks
• Experience of the management of third parties.
• Solid understanding of the business development process and the interdependencies of pricing, risk management, marketing, distribution, product development, systems, legal and operational aspects of running a medical insurance business.
• Experience in negotiating and managing high-value contracts with external and internal partners
• Experience of working overseas and dealing with foreign cultures is important, as is the ability to develop a strong international network of commercial contacts and effectively manage long term relationships.
• An ability to speak fluent English and Cantonese is needed, with Mandarin desirable.
• A track record of achieving and exceeding targeted business results/KPIs.
• Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.

Interested parties, please send us your updated CV (word format) with current & expected package through APPLY NOW below.

All information collected will only be used for recruitment purpose and kept strictly confidential.

Our Client, a world class Global Insurance Group is seeking industry talent to take up the Head of Direct Sales / Telemarketing for their Hong Kong office. This position will be based in Hong Kong but Greater China focus responsible to build an indurtry – leading Direct Sales team in order to support the Company’s Global goals.

Responsibilities

• Work in conjunction with the Marketing team to ensure high lead conversation
• Engage and lead the Telesales business through the implementation of and management against key metrics and deliverables.
• Ensure that all business is compliant with the Company’s risk appetite and ensure your area fully meets the obligations of Treating Customers Fairly (TCF) and we put the customer at the heart of how we conduct business
• Build and maintain the sales team through the recruitment, development and retention of high performing, motivated and engaged Sales Consultants
• Develop, manage and grow the performance of your team through regular The company’s talent hub and personal development plans.
• Set specific, challenging and measurable KPIs
• Drive exceptional performance against KPI’s fairly and consistently across your team
• Implement performance improvement plans where additional support is needed.
• Create a dynamic succession and talent plan for your area.
• Set up the annual Global People Survey (GPS) and implement an engagement plan in partnership with your HR People Partner to improve engagement levels.
• Communicate the Company’s core purpose and vision to your team
• Continually strive to improve the customer experience through improved processes, people development and technology
• Accountable for the resolution of issues (telesales related) that are identified by your team – you will be responsible for troubleshooting, removing any barriers implementing future-focused solutions.

 Requirements

• Relevant transferable skills and knowledge from an alternative industry is preferable, such as Retail, Commercial, Pensions, Investment Banking and Wealth Management.
• Previous experience within a people management role in a similar function and proven ability to lead and motivate teams
• Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
• A track record of achieving and exceeding targeted business results/KPI in direct sales.
• Operational management experience, including developing and setting targets and KPIs, resource and capacity management, workforce management in direct sales.
• Advanced interpersonal, social, communication and presentation skills
• High energy level, commitment and a positive attitude to achieving results
• Experience of managing in a Financial Services regulated environment is desirable
• An ability to speak a second language is preferred
• Experience of living or working abroad is preferred

Interested parties, please send us your updated CV (word format) with current & expected package through APPLY NOW below.

All information collected will only be used for recruitment purpose and kept strictly confidential.