Our Client, a leading Technology Solution Company is inviting strong Membership and Customer Service Manager to join their fast growing team. This position is responsible for further developing an effective program of membership grow, retention and relationship management etc.
Responsibilities
- Able to develop effective programs for membership growth, retention and relationship management. By formulating and executing Membership Engagement Plan in target industries and driving loyalty and member retention.
- Responsible for delivering quality services by providing a fast, accurate and effective membership administration system including membership application, renewal, termination, invoicing and payment tracking, etc.
- To develop and execute the strategic partnership program aiming to grow the membership base and to manage helpdesk support and provide customer service to overall members.
- To identify business opportunities, drive and deliver revenue of the company’s products and services in target industries through membership engagement programs.
- Coordinate and work with relevant stakeholders in other departments to complete and close sales, eg. Customer Development, Marketing, Industry Engagement and Solution & Professional Services teams
Requirements:
- University graduate with minimum 6 years’ relevant experience in managing membership / customer services function. Strong background of customer service experience is a must.
- Strong analytical skills and experience in developing business cases and analyzing program effectiveness.
- Experience in planning and designing customer survey, perform analysis, present findings and recommendation
- Customer-oriented, well-organized, strong business acumen with good problem solving skills
- Excellent communication in both English and Chinese
- Computer literate and good at data base management and CRM system
Please send your resume with expected salary to us as soon as possible
Personal data will be used for recruitment purpose only.